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Case study 01 · Wholesale · Winterthur
From 40 minutes to 4.
Time per order
−90%
Duration
7 wks
Error rate
−64%
Paid back in
5 mo.
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Case study hero1920 × 1080 · 16:9
The situation
Orders arrived by email, fax and telephone. Three staff retyped them into the ERP by hand. At the autumn peak, orders backed up overnight.
The solution
Incoming orders are read, checked against the product master and written into the ERP as drafts. Unclear line items go to a review list instead of the bin.
Before800 × 800
After800 × 800
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